AcmeCorp aim to reply to customer complaints within 3 working days. They plan to use SharePoint Reminder webpart to alert managers when these targets are not being met.
We have a list with the following information
| ID | Title | Date Received | Reply Due | Reply Sent |
| 1 | Order hasn’t arrived | Friday 7/Nov/08 | Wed 12/Nov/08 | |
| 2 | Order missing items | Monday 10/Nov/08 | Thursday 11/Nov/08 |
Once we have this table we could make a View with a filter to only show records that don’t yet have a Reply Sent date (i.e. they have not been dealt with) and then configure a Reminder web part to watch this view and send out emails when the Reply Due date is overdue.
