We often hear that communication is key to the success of any enterprise or organization. Making people aware of “what’s going on” is an essential.  So for a collaboration platform like SharePoint tools for telling people what’s happening are a central part of the setup.

SharePoint has it’s built in “Alert Me” feature.  New users seeing this often expect it to deliver functionality similar to that which comes as standard in MS Outlook.  But that isn’t what SharePoint Alerts do.  They tell you when something is added or changed.  This is great for document or content management, but not so good for managing calendars or tasks or projects – when you might prefer to be alerted when something is about to happen, or is overdue – or you might actually want to alert someone else, not yourself.

So here’s a little look at some of the things you might expect to be able to do with SharePoint Alerts but can’t.  And some suggestions as to how you might get round these shortcomings.

#1: Date Based Alerts

“It’s Jenny’s Birthday tomorrow”

“Your meeting starts in 10 Minutes.”

“Your expenses claim Submission is now overdue.”

How handy would this be?  You could do all of this in Outlook. But it’s just not how SharePoint Alerts work.  They don’t recognise or react to dates.

SharePoint Reminder web part however, is a different story.

As you can see, with Reminder you have the flexibility to send due soon and overdue emails for all of your tasks and events.  And you have a great deal of flexibility in terms of choosing the timescales that you wish to work on with setting for everything from months to minutes.

#2: Customize Alert Emails.

SharePoint sends out standardized alert emails which you can’t edit. Here’s one that has been sent out on a staff absence list to a line manager who needs to approve a requested absence:

Maybe it’s just me, but from this email I would find it very hard to figure out exactly what it is I am meant to do.  And there is no way to edit the email set up without getting into coding.

The email below on the other hand has been generated by SharePoint Reminder web part, triggered by the addition of the same item to the same list:

OK, now I know what I am supposed to be doing with this!  It’s an email addressed to me, with a meaningful subject line, a relevant selection of data from the list, free text that tells me what I should be doing with it and even color and bolding to highlight important points.  All this is achieved from within a simple WYSIWYG text editor.

For full details on customizing your alert emails check out the manual.

#3 Choose who you send alert email to

With SharePoint out of the box alerts, unless you are set up as a SharePoint site owner, the only person you can send alerts to is yourself.

So this means for example that if I have a list for absence requests and I want line managers to receive an alert every time a new staff absence request is added, I have to get each of the managers to turn on those alerts themselves, or get the SharePoint administrator to do it.

With SharePoint Reminder on the other hand, I have huge flexibility in terms of who I send my alerts to:

I can email to any email address in a column in my list.  So in this case I can choose to send my absence request emails to the line manager who needs to authorize that absence.  If the people I want to send my email to are part of my SharePoint installation – registered SharePoint users – the relevant column only needs to contain the person’s name and SharePoint will select the relevant email address.

But it gets even better.  I can choose to send email to people outside of SharePoint and outside of my company.  So for example if I had an order status list with included a column for customers email addresses I could choose to have Reminder send the customer when an email when their order has been dispatched.

Reminder has even more options for who you can send your alert emails to – check out the manual to see all the possibilities.

#4: Send Alerts to People Even if They Don’t Want Them

You know the kind of situation  – department managers really need to know every time there is a new customer complaint relating to their department – but actually some managers would rather not here about it,  With SharePoint’s Alert Me feature each user manages their own Alerts.  So the department manager who really doesn’t care how hacked off customers are with him and his team can just choose to switch off these Alerts.

So any one of your department managers can choose to just opt out of receiving alerts from the list, and you, as the Customer Complaints Manager will never be any the wiser.

With Reminder, you as the Customer Complaints Manager are the owner of the Alert, you set it up to go to whoever you want it to go to. A combination of permissions and visibility of the web part page make it much more difficult for anyone other than you to tamper with the setup.

The key difference is that whilst out of the box Alert Me lets you manage your own alerts, Reminder can be much more effective as “the office nag” – setting up alerts and reminders for relevant groups based around your business processes.

#5: Reply to a Real Person

How often have your replied to an email only to have your response bounce back  – telling you that the address you are writing to is a “no reply” address? This is very likely what will happen if you ever try to reply to a SharePoint “Alert Me” email.  SharePoint is set up so that replies to emails it generates can only go to one address, for the whole web application (that will usually be your whole organization, or site).  So organizations often set this up as a “no reply” address, or some sort of a dump box address, as it is likely to get so many emails that it will become completely unmanageable.

Clearly there are lots of occasions where this will not be ideal – the customer orders scenario we talked about above for example.  You clearly wouldn’t want an email from your customer, telling you that their order still hasn’t arrived, to bounce back, or just disappear into a black hole.

With Reminder you can choose who responses to each alert go to:

Replies can go to someone named in one of your list fields (the Account Manager perhaps?) or you can manually enter an email address for all replies to a particular alert to go to.  Either way you have the ability to ensure that a reply to an alert email will be received by a real person who can act on it.

So these are my top 5 things I always thought I should be able to do with SharePoint Alerts – what are yours?

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Now we all know that SharePoint Lists are pretty amazing things: easy to use, searchable, customizable… Where would we be without them?

But did you know that each list type comes with its own special “Superpower”?

If you understand the different superpowers of each list type it makes choosing which list to use on any given occasion much easier.

Calendar Lists – Repeating Events

For the meeting every Monday, or the staff Birthday list, or the equipment that needs to be serviced every six months Repeating events are what you need.

You have plenty of flexibility to set up your events to repeat daily, weekly, monthly or yearly, when to start them, when to finish them and how many recurrences to include.  So this is the superpower you need if you want to avoid manual entry of events that repeat regularly.

It would be nice to be able to get a little Reminder of upcoming repeating events: “It’s Jane’s Birthday next week.” for example.  Of course this isn’t possible with SharePoint out of the box, as SharePoint alerts don’t offer a date based alert option, like the one you get in Outlook.  You can of course get “Due Soon” and “Overdue” alerts for your Repeating Events with our Reminder webpart.

It would also be pretty super to be able to see your repeating events on the Gantt view of you Calendar list – but you can’t do this either. On a SharePoint out of the box Gantt your weekly team meeting will display as one loooong event, whereas with a Gantt chart created from the same list using our Planner web part, repeating events will display exactly as you would want them to.

(That’s the end of the shameless product plugs now – promise.)

Task List – Assigned To

If you want to stop stuff falling through the cracks this is the one to go for.  You know the drill:

“Have you booked the flights  to the SharePoint Conference?”

“No I thought you were doing that?”

“No, I told you to book them!” . . .

With the Task List (and also Issues and Project Task lists) “Assigned To” feature this need never happen again, as you can ensure that all of your tasks have an owner and that the owner of a task gets an email every time a task is assigned to them.  But there are two things you need to do to ensure this superpower works as it should do.

First, although “Assigned To” is one of the default fields in this list type, it isn’t set up as a mandatory field, so when you set your task list up be sure to change your list settings to make entry of data into this field compulsory.

Second, you have to remember to switch email notifications on. This is done in List Settings – Advanced Settings.

Following these 2 simple steps will have your Task List Superpower fully loaded and ready to go.

Of course it would be great if the owner of the task got an email when the task is due, but that doesn’t happen with SharePoint out of the box – however, if you use our Reminder webpart . . . . .

(OK, so I work in marketing, I start to twitch if I see an opportunity for a product plug and miss it.)

Issue List – Comments History

This is ideal for when you just need to know exactly what has been happening over the course of time – who said or did what, when and to whom.  It’s ideal for service desk issues, customer complaints, maybe staff performance tracking.

Whilst all SharePoint lists offer a Version History which is great for audit and compliance, version histories can quickly get a bit unwieldy and difficult to manager.  The Issues list Comments History lets you see what has been going on at a glance – Kryptonite!

Discussion Lists-Threaded Discussions

You know those group emails, about a particular project, the annual conference, the monthly sales figures.  It’s the email that gets sent to 40 people asking for comments and feedback which quickly becomes an unmanageable mess as you lose track of who is replying to whom and exactly which email response the boss is so very angry about.

Threaded discussions solve all this be letting you see exactly who commented when, who has replied to what, and how the weird tangent that Bill and Sue have wandered off on got started in the first place.

These have some similarities to the comments history superpowers enjoyed by Issue Lists, but where version history just lets you see a chronological sequence of events, Threaded Discussions lets you see the relationship between those events.  To anyone who has ever taken part in forum discussions it will look quite familiar.

If you have any other superheroes who you think deserve a mention we’d love to hear about them.

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How annoying is it when you get reminded about something you have already done?  A little email saying:

“Can you please submit your expenses claim form by 12.00 noon today”

is just sooo annoying when actually you have been a good girl and done your expenses yesterday.

We get lots of support calls from SharePoint Reminder webpart users who have annoyed their team members in just this way – by sending our Reminder emails for tasks that have already been completed.

This is easy enough to do.  Reminder will look at the whole of a list unless you tell it to do something else.  So if you ask Reminder to send out an email for everyone who is tasked to complete their expenses claim form by 12.00 today that is exactly what it will do, regardless of whether the status of that task is “Active” or “Completed”.

Some users ask why Reminder doesn’t just work on “Active” tasks by default.  There are good reasons for this.  For example there may well be occasions when you want to send out reminders on completed tasks.

“You have completed your assignment for ZYX Corp, please ensure that all appropriate time has been billed”

or maybe to a line manager:

“John Smith has completed module 256 of the company training program, please arrange a training review meeting.”

But for those times when sending a reminder for completed items just isn’t appropriate you need to ensure that Reminder is watching the “Active” view of your Task or Issues list, rather than the entire list.

Because this is easy to forget we have added a little tip in the Reminder Configuration tool:

This message displays when you ask Reminder to watch the entire task list, and disappears if you select a view.

For more information here is the relevant SharePoint Reminder Webpart manual page.

Filtering is a really great way to get more out of SharePoint Reminder, once customers start to explore the power of filters they generally come up with a whole host of new ways that Reminder could save them time and trouble.  For example you might want to filter on priority, and send a team manager alerts on overdue high priority tasks once a week. For more ideas on using filters take a look at this blog post.

You can download the new version of SharePoint Reminder Webpart here.  The new version of Reminder is Free of charge to all existing customers and will install directly over the top of your existing version with no disruption to your existing configuration.  Please refer to this page for installation instructions.

For those of you who are not yet using SharePoint Reminder a fully functional 30 day free trail is available to download here.

We hope this is helpful, and is you have any other comments or suggestions please get in touch.

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No, it’s not more about the Oscars, it’s our Case Study Competition – just as important to us, but maybe Jeff Bridges wouldn’t share our view. Random aside: Did you know that this is (allegedly) the first year in over 20 years that award presenters at the Oscar’s have used the phrase “and the winner is”?  “And the winner is” was banned at the 60th Oscars, for fear of offending the “non-winners” (didn’t they used to be called losers??).  Presenters have been saying “and the Oscar goes to . . .” ever since; until this year, when, presumably due to popular demand, the traditional phrase is back in place.

Anyway, enough of all this.  Our winner is Adam Venn of Bridges Engineering in Bath, England.  Adam wins something far more useful than a little gold-plate statue.  He gets a swanky new Flip video camera, which he tells us will come in very handy for filming the first baby that he and his wife and expecting any time now. So thank you to Adam. Bridges have been using Reminder since 2007 and Adam has sent some really interesting information on how they use it.  As we expected they are doing things over there that we never even thought of.  We will be publishing a full case study in a couple of weeks. Thanks also to everyone else who sent in case studies. We will be publishing them all over the next few months.  If you have a case study that you would like to share with us it’s not too late, just email me clare.stone@pentalogic.net with brief details and I will get in touch to get the full story from you.  There are no prizes in it now – but we would still love to hear from you.

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So here we are on track with at least one of our SharePoint 2010 New Year’s Resolutions – and its only March!

We wanted to get some more insight into how people use our products out there in the real world, and so we asked you to send in case studies.  In fact we launched a little competition to encourage you – winner to be announced in the next blog post.

We have been delighted with the response, and here is the first in what we hope will be a long running series.

Wade Peterson is Director of Practice Support at leading US law firm Bowerman and Brooke.  Here Wade explains how they chose our Reminder to enhance their Litigation Support Job tracking system and how Reminder and SharePoint help them with the vital task of ensuring they deliver on time, every time.

Wade needed something that would work like Outlook Reminders – providing date based “due” and “overdue” reminders to team members – but from within SharePoint.

Read the full case study here.

We love to read your case studies – it gives us ideas for product improvements, and we think it gives other customers new ideas on how they might get more out of SharePoint and our products.

So, if you would like to share your story, please drop me a quick email:  clare.stone@pentalogic.net – we’d love to hear from you.

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One of our New Years Resolutions for 2010 was to: “find out how people really use our stuff”. We really want to understand how people use our Planner, Reminder and Pivot Point in the real world.  We know we have clients from a huge range of industry sectors, so it will be great to see how our software helps with the special challenges of your area. And we know that some of you use 2 or 3 of our products together: we would love to know what you are doing there. So this year we want to find out how you use our products in your SharePoint environment. If we know how you use them it will help us to improve them! Just send us a quick email telling us a bit about your business and how you use our products and we will enter you into our free prize draw for the chance to win a funky Flip video camera. We would really appreciate your help on this one, so if you have a minute free please send us a quick email.

Terms and Conditions

1. You must be a user of Pentalogic Technology Software in order to enter (free trial users are welcome to enter.)
2. Entries must be sent to clare.stone@pentalogic.net with the subject line “Case Study”
3. The draw will take place at 12 noon GMT on Monday 1st March, you entry must be submitted by 12 noon GMT Sunday 28th February to qualify.
4. All entrants agree to take a 30 minute phone call from Pentalogic Technology, to clarify details of your case study.
5. All entrants agree to their case study being published by Pentalogic Technology, on line or in print.

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Customers tell us that because of the flexibility of Reminder, and the huge number of different ways in which a SharePoint installation can be set up: getting Reminder correctly set up and configured for the first time can be a bit of a challenge.

To help with this, in Reminder v1.7 we have added a Setup Diagnostic Wizard that will check for many of the common set up and configuration problems for you and suggest possible configuration changes to fix them.

The Wizard will check for a variety of common issues like:  problems with SharePoint outgoing email settings, non-matching authentication settings or insufficient account permissions – which are all frequent causes of trouble during the set up process.

To use the Wizard, go the the Configuration Tool in the “Start Program” files, and click the “Run Diagnostics” Button.

You will then see a window like this:

with any potential problem areas marked with a red cross and suggested remedies listed underneath in blue.

For further information on setting up and configuring Reminder please visit the on-line manual.

We hope this will help many users to solve simple set up issues on the spot, but if you are still having difficulties our free telephone and email support is always available.

We hope you find the tool useful and we look forward to hearing your feedback.

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With the huge volume of messages landing in your users in-boxes every day how do you make your important SharePoint Alerts and Reminders stand out?

Easy with the new Rich Text Editor in v1.7 of SharePoint Reminder Webpart.

The Editor uses the SharePoint’s intuitive WYSIWYG interface, which will be easy for any user of Microsoft products to pick up.

It allows you to add Rich Text formatting including font sizing, text effects, color and tables to Reminder alert emails – helping you to get the message across!

A Rich Text Formatted Alert Email

Reminder is a hugely popular product – perhaps because email alerts for tasks and events are such an integral part of everyone’s working day now. SharePoint out-of-the-box offers an “Alert Me” function.  New users often see this and think they have something similar to the date based alerts they are used to receiving from Outlook for tasks and calendar events.  When they discover that SharePoint’s Alert Me feature will only notify them of changes to list items as they happen, disappointment often sets in.  Pentalogic Reminder addresses that issue by providing a more familiar date based alert system for SharePoint users.  It enables users to schedule alerts for both upcoming and overdue events in SharePoint and is still the only software of its kind to fully support SharePoint’s recurring events, allowing users to set up regular reminders for meetings, monthly reports. etc.

Reminder is the longest established SharePoint Alert product on the Market (and still the best we think!) we are always working on new features – both those requested by our customers and new ideas that our developers come up with.  The rich text editor had been on our to-do list for a while now, it has been regular customer request over the past few months, so we are glad to have got it out in time for Christmas!

Download a free 30 day trial of the new version of Reminder – and let us know what you think.

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Victor from New York asked

Is there a way to configure a Reminder webpart to send an email when task item status in the task list is set to “completed”?

Sure there is!

In this case the trick is to use a SharePoint Views to filter out the tasks you are interested in.

In the “Tasks due and Overdue” example we show now to use the built in Active Tasks view to send email alerts only for overdue tasks that are not complete.

For this requirement we are going to setup a new View to just show the Completed tasks

• Create a new View using a filter of “Status = Completed” – call it something imaginative like Completed Tasks.

• If you are not familiar with SharePoint views then this link should help

• Then you would setup a Reminder web part to watch the Complete Tasks view

• Set Send When to Always – because you want an email alert to be sent as soon as a Task is complete, regardless of any Due dates

• Set-up a recipient, subject and message  (remember that you can customize the contents of the email alert)

• Leave everything else as default (send email once and check list every 1 hour) and then you should be good to go – one email for each completed record will be sent within an average of 30 minutes (1 hour / 2) of its status being changed to completed.

This will send out emails for any completed tasks that are already in your list and some may be quite old – so you might want to look at this tip on how to stop emails being sent for old items.

Reminder is pretty flexible but this also means that its not always obvious how to set something up. The Common Scenario examples may give you the answer you need but you can always contact us, describe what you are trying to do and we can give some pointers.

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There are some scenarios where you could setup Reminder to generate emails alerts in a simple workflow scenario such as such as when a Task is completed,  a helpdesk ticket is closed, a company announcement is made, a vacation request or expenses claim is approved and so on.

When you first set up this kind of reminder, an email alert for any records already in this state (e.g. completed tasks) will also be sent and some of these could be quite old, so you could end up sending quite a lot of “old” reminder emails.

If you want to avoid sending emails for these old records you have 2 options:

• Use the Redirect Emails function to redirect the emails to yourself the first time its ran, delete these and then remove the redirect

This also gives you the opportunity to double check that everything is setup correctly.

• Use a view to filter out old records

For example you could filter to show only records with an ID > a recent ID.

Or you could add filter to show only records Created after a certain date.

Tip – All records in SharePoint have an ID and its sequential and automatically generated. To find the id you can show the ID column in your view or see the ID in the URL in your browser address bar.

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